Privacy Policy

Information We Collect

We collect the following types of information:

Information you give us directly

• Name, email address, and phone number when you contact us, book a call, or sign up for our services
• Business name and details about your company
• Mailing address, which we use to send you a free Google review card as part of onboarding
• Payment information, which is collected and processed securely by Stripe (we do not store your card details ourselves)

We also review basic website analytics to understand how your site is performing and where it can be improved.

How We Use Your Information

We use the information we collect to:

• Build, host, and maintain your website
• Set up and support any AI automation tools you’ve signed up for (missed-call text-back, review requests, unified inbox, AI voice receptionist)
• Process payments through Stripe
• Send you your Google review card and related onboarding materials
• Communicate with you about your account, service updates, or support requests
• Improve our website and services

We do not sell your personal information to third parties.

How We Share Your Information

We share information only with the service providers that help us run our business, including:

• Stripe, to process payments securely
• GoHighLevel (GHL), to manage client communication, automations, and support
• Other tools directly involved in delivering your website or automation services

These providers only receive the information needed to perform their specific function and are not permitted to use it for any other purpose.

We may also disclose information if required by law or to protect the rights, property, or safety of Fluvelo, our clients, or others.

Data Retention

We keep your information for as long as your account is active or as needed to provide services to you. If you cancel your plan, we retain basic account and billing records as required for legal or accounting purposes, and delete other personal information upon request.

Your Rights

You can request at any time to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information, where applicable

To make a request, contact us using the information below.

Security

We take reasonable measures to protect your information, including relying on Stripe for secure payment processing and standard security practices for hosting and data storage. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Fluvelo Studio